Warranty and Returns

All products have a two year warranty according to the Law of Guarantees in the Sale of Consumer Goods, Law 23/2003 of 10 July. For this warranty must contact directly with Misana through our phone number or email address

According to the Law of Retail Trade as well as regulated by Community legislation (Directive 97/7/EC), have 7 days from receipt to voluntarily withdraw from your purchase.

Performing a refund within this period, the purchase must be returned with all its components, with its original packaging, with original seal unbroken, with all accessories and in perfect condition. Not accept returns of products that do not come with all components, with its original packaging or authorize the return of products that can be reproduced or copied, such as software, except that they are defective. Misana pay the order amount after verifying that the goods meet the above conditions. For business returns the customer must pay the transportation costs. To apply for this refund must report in the mail

In the event that at the time of delivery the product is defective, Misana processing will repair or replace a new one at no extra cost to the customer depending on the type of fault. In the event that the defect is from an impact on transport, must notify within 24 hours of receipt in the mail