Misana Enginyeria S.L.

Phone: 962 540 542

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Costs and Shipping Conditions

Shipping Costs:

The cost of shipping to anywhere on the Peninsula is calculated according to weight and destination:

Peninsula delivery 24 hours:
Up to 10 kg ... 12.10 €
More per kg from 10 kg... 4.05 €

Provincial Transport (Valencia) delivers 24 hours:
Up to 10 kg... 9.68 €
More per kg from 10 kg... 4.05 €

Balearic Islands 2-3 days delivery:
Up to 5 kg ... 18.15 €
More per kg from 5 kg ... Contact with us

Ceuta and Melilla 2-3 days delivery:
Up to 10 kg ... 54.45 €
Customs charges... 36.30 €

Balearic Islands, Ceuta, Melilla and the Canary Islands 3 days delivery:
Up to 10 kg ... 30.25 €
Customs charges 30.25 €

In any case, the goods travel insured with the statutory compulsory insurance, according to the Transport Act (LOT).

In certain bulky items transport calculation is performed taking into account the volumetric weight instead of actual weight.

All orders for amount exceeding 300 € and weighing less than 10 kg will be shipped without transportation costs for the client *

* Except Canary Islands, Ceuta and Melilla

Delivery address:

When completing the purchase data is contemplated the possibility of sending to another address other than billing.

To do this, simply select or enter the address as it deems appropriate at the time of ordering. In this case, the recipient of the shipment will not bill the order. This will reach the buyer.

Delivery Term:

Our insured delivery is 4 working days for all shipments made on the peninsula, although most deliveries are made in 24 hours. Shipments to Balearic Islands, Canary Islands, Ceuta and Melilla involve delivery within 15 days. In the case of any delay that may be unusual or unexpected for any reason (lack of stock for example) will contact you to notify the impact which occurred, to decide if you are interested in continuing to process the request or not.

What if no one is home at the time of delivery?

Our shipping agent will contact you by phone or leave a notice in the mailbox. You may request a second installment without getting involve any additional cost.

Upon receipt of the goods and checked that it is in perfect condition, is required to reimburse the amount. Transportation expenses incurred in the return will be borne by the customer. The amount of transport and made the first delivery will be deducted from the total amount of the refund.

Products damaged on the transport or with Origin defect:

To process a claim for damage during transport, shall notify the appropriate transportation agency, within 24 hours. Also you should contact us. If the outer packaging is damaged upon delivery, you must indicate on the delivery note when signed to receive the order.

Similarly, for the return of a defective product must apply for authorization.

Once made the claim, shall prepare the product for collection correctly wrap up and with provid direction indicated on the outer packaging.

Misana will manage the collection of damaged or defective product when received, will proceed to send another item in perfect condition without any cost to the customer. Neither the cost of returning or forwarding will be passed to the customer. Expenses returns for customer confusion borne by the buyer.

Misana Enginyeria, S.L. C/ Argenters esquina C/ Ferrers. Polígono Industrial Camí Reial. 46250 L'Alcudia (Valencia). Teléfono +34 962 540 542, Fax +34 962 996 700

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